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HipKraft E-mail Addresses

HipKraft Sales Team: (Pre-sales questions, wholesale inquiries, custom orders)
Customer Service: (questions, order status, returns/exchanges)

HipKraft Phone Number (Calls and text)

Our toll-free phone number is (800) 286-9307.
By texting this number (800) 286-9307, you agree to receive text messages from it. If you no longer wish to receive text messages, you may opt out at any time by replying the word "STOP". Simply calling us will NOT automatically opt you in to receiving text messages.

HipKraft Address

Our business address is shown below. Please note we do not have a retail store or showroom.

Meridian, ID 83642

Need to start an exchange or return?

Need to start an exchange or return?
Download and print our self-service form, or contact us if you need further help.

Our Return Policy:

Apparel (shirts, hats, and aprons):
HipKraft cheerfully accepts returns of items purchased from in new condition, regardless of purchase date. You can exchange your item another size, color or style (of the same value), or request a refund of the purchase price less shipping. We'll even ship your replacement shirt(s) back to you at our cost!

Exlusions apply: No returns/exchanges on Custom items, Customized items, wholesale orders, or items otherwised marked as "no returns/exchanges" on your receipt.

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the HipKraft website, our secure Shopping Cart, and in various other documents that reference this policy. The types of personal information we may collect during the ordering process or via our contact form are: Name, Address, Email address, Phone number, Credit/Debit Card Information (etc.)

The Way We Use Information

We use the information you provide about yourself when placing an order to complete that order, and information provided in our contact form(s) or incoming e-mails from you for sales and customer support needs. We may also send periodic e-mails regarding new products, updates and promotions, unless and until you ask us not to. We do not share this information with outside parties except to the extent necessary (for example, feeding the shipping address data to UPS to produce an address label) to complete that order.

We use your email addresse and/or phone number to answer the contact requests we receive. Such addresses are not used for any other purpose and are not shared with outside parties except as necessary to respond to your request or inquiry.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Privacy Policy and Terms and Conditions for SMS Messaging (text messages)

HipKraft is committed to protecting your privacy. This Privacy Policy (the "SMS Policy") governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service ("Service"), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.

By using the Service, you agree to the terms of this Policy. HipKraft reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

"Personal Information" is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service.

What Personal Information is collected about you
Through the use of the Service, HipKraft will receive the following information from our third party service provider: your mobile phone number when you send a text message to us or call us, as well as any comments or feedback regarding the Service that you send to us.

How HipKraft uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service.

Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:

  • We have your consent.
  • We need to enforce our Terms of Service.
  • We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, HipKraft is not accountable in any way for any liability or reimbursement.
  • We provide such information to third parties who have entered into non-disclosure agreements with us.
  • We provide such information to a company controlled by, or under common control with, HipKraft for any purpose permitted by this Policy.
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
  • We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of HipKraft's Terms of Service, or as otherwise required by law.
  • We transfer Personal Information about you if HipKraft is, or its assets are, acquired by or merged with another company.

HipKraft takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).

Opting in
A mobile user might opt-in by Entering a phone number online

Opting out
HipKraft's third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting "STOP" or "QUIT" to 800-286-9037
We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.

The Service is not intended for children under 13, and HipKraft does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents' permission to use the service.

Intended audience
HipKraft requires that users of this service be limited to US residents only.

Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us any time by texting "HELP" to 800-286-9307.

SMS Terms of Service
Use of the HipKraft text message-based services (the "Service") is subject to the following Terms of Service. These terms constitute a legal agreement (the "Agreement"). Please read them carefully.
You can cancel the Service at any time. Just text "STOP" to 800-286-9307. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
As always, message and data rates may apply for any messages sent to you from us and to us from you, and HipKraft is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that HipKraft will not be liable to you if this occurs.
You understand that you are not required to consent to the Service to receive any other services from HipKraft
By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize HipKraft to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.