HipKraft Sales Team: 
(Pre-sales questions, wholesale inquiries, custom orders)
Customer Service: 
(questions, order status, returns/exchanges)
Our toll-free phone number is (800) 286-9307.
By texting this number (800) 286-9307, you agree to receive text messages from it. If you no longer wish to receive text messages, you may opt out at any time by replying the word "STOP". Simply calling us will NOT automatically opt you in to receiving text messages.
Our business address is shown below. Please note we do not have a retail store or showroom.
HipKraft
104 E FAIRVIEW AVE #219
Meridian, ID 83642
Need to start an exchange or return?
Download and print our self-service form, or contact us if you need further help.
Apparel (shirts, hats, and aprons):
HipKraft cheerfully accepts returns of items purchased from www.HipKraft.com in new condition, regardless of purchase date. You can exchange your item another size, color or style (of the same value), or request a refund of the purchase price less shipping. We'll even ship your replacement shirt(s) back to you at our cost!
Exlusions apply: No returns/exchanges on Custom items, Customized items, wholesale orders, or items otherwised marked as "no returns/exchanges" on your receipt.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the HipKraft website, our secure Shopping Cart, and in various other documents that reference this policy. The types of personal information we may collect during the ordering process or via our contact form are: Name, Address, Email address, Phone number, Credit/Debit Card Information (etc.)
We use the information you provide about yourself when placing an order to complete that order, and information provided in our contact form(s) or incoming e-mails from you for sales and customer support needs. We may also send periodic e-mails regarding new products, updates and promotions, unless and until you ask us not to. We do not share this information with outside parties except to the extent necessary (for example, feeding the shipping address data to UPS to produce an address label) to complete that order.
We use your email addresse and/or phone number to answer the contact requests we receive. Such addresses are not used for any other purpose and are not shared with outside parties except as necessary to respond to your request or inquiry.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.